Last Updated: April 24, 2024
DeepDyve, Inc. ("DeepDyve," "we," or "us") respects your privacy and is committed to being transparent about our privacy practices. This Privacy Policy describes the types of information we may collect from you when you access or use our website with a homepage at www.deepdyve.com and its subdomains, any other DeepDyve website or application that links to this Privacy Policy, or any content or functionality accessible through any of the foregoing (collectively, the “Site”), or when you access or use the online service made available through the Site (collectively, the “Service”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing such information.
This Privacy Policy applies to information we collect through the Site, in email, text, or other electronic messages between you and the Site, and through your access to or use of the Service. Except as otherwise expressly set forth herein, it does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, nor to information collected by any other third party, including through any application or content (including advertising) that may link to or be accessible from or through the Site or the Service.
Please read this Privacy Policy carefully before you start to use the Site or the Service to understand our policies and practices regarding how we treat your information. By accessing or using the Site or the Service in any manner, you accept and agree to be bound by this Privacy Policy. If you do not agree with any terms of this Privacy Policy, you may not access or use the Site or the Service for any purpose.
This Privacy Policy may change from time to time (see Updates to Our Privacy Policy, below). Your continued use of the Site or the Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
The Site and the Service are not intended for or directed to children. No one under age 16 may provide any information to or on the Site or the Service. We do not knowingly collect or solicit personal information from children under age 16. If you are younger than 16 years of age, do not use or provide any information on the Site or through the Service or any of its features, register on, or use any of the interactive features of the Site or the Service, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name, user name, or any other identifier you may use. If we learn we have collected or received personal information from a child under age 16, we will delete that information. If you believe we might have any information from a child younger than 16 years of age, please contact us at privacy-policy@deepdyve.com.
When you access the Site or use the Service, we collect certain information about you. This may include information by which you may be personally identified, such as your name, email address, billing address, and payment card information, as well as information that is about you but may not specifically identify you, such as information about your internet connection, the device you use to access the Site or the Service, and usage details, IP addresses, and other information collected through certain tracking technologies (collectively, "personal information").
We collect personal information from various sources, such as directly from you when you access or use the Site or the Service. This may include:
information you provide when filling in forms on the Site or through the Service. This includes information provided at the time of registering to use the Site, subscribing to the Service, requesting further information or services, or enabling security features such as two-factor authentication.
details of transactions you carry out through the Site or the Service, including, where you purchase a subscription to the Service, payment card and other financial information you may provide in connection with your purchase.
information or other inputs you may submit when utilizing the Service’s GenAI-powered Research Assistant Service or when posting content to public areas of the Site and/or the Service.
information you provide when you enter a promotion sponsored by us.
Information you provide when you report a problem with the Site or the Service or when you seek customer or technical support.
your search queries entered on the Site or through the Service.
records and copies of your correspondence (including email addresses), if you contact us.
your responses to surveys and questionnaires that we might ask you to complete for research purposes.
You also may provide information, images, comments, and other content to be published or displayed (hereinafter, "posted") on public areas of the Site and/or the Service (collectively, "User Content"). Your User Content is posted at your own risk. We cannot control the actions of other users of the Site and/or the Service that may view your User Content. Please use caution when posting information publicly. If you delete your User Content, copies of your User Content or correspondence may remain viewable in cached and archived pages or might have been copied or stored by other users.
We may receive personal information from other sources, including:
if you choose to sign-up or log-in to the Service using a third-party service such as Facebook or Google or a single sign-on service such as Microsoft Azure, or to connect your DeepDyve account with your account with any such service, we may collect information from the third-party service, such as your public profile information, username, and email address.
we may receive information about you from other users, including where you are included or mentioned in User Content, direct messages, in a complaint, appeal, request or feedback submitted to us, or if your contact information is provided to us by others through the “Invite a Colleague” feature available on the Service or other referral programs we may offer. Please note that our users are prohibited from providing the personal information of others, except as expressly set forth in our Terms of Service. If you believe one of our users has provide your information to us without your consent, or if you would like us to delete your information, please email us at privacy-policy@deepdyve.com. For more information, see Your Choices, below.
If you choose to add our browser extensions or plug-ins which allow you to access DeepDyve features from third-party sites such as PubMed and Google Scholar, we may track and collect information regarding your browsing activities on such sites and other websites that you visit This information may include, but is not limited to, URLS and web pages visited, date and time of your visits, your IP address, browser type and settings, and other interactions with web content through the extension/plug-in.
When you navigate through and interact with the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
information about the devices you use to access the Site (such as the IP address and the type of the device, operating system, and web browser);
dates, times, and duration of use of the Site (including whether you are a repeat or first time visitor);
information on actions taken when using the Site and/or the Service (such as page views and website navigation patterns); and
certain geolocational information.
In addition, we may use third-party web analytics services to help us understand your use of the Site and the Service and the popularity of certain content so we can improve your experience. For more information on our use of third-party analytics services, see Third Party Providers below.
Information we collect automatically may be statistical data that does not include personal information. We may maintain or associate any such statistical data with personal information we collect in other ways or receive from third parties. It helps us to estimate our audience size and usage patterns, speed up user experience, and improve and personalize the Service, including enabling us to identify and authenticate users. To the extent that we associate any of this non-personal information with your personal information, we will treat it as personal information under the terms of this Privacy Policy.
Technologies we use for automatic data collection may include cookies. A cookie is a small file placed on your smartphone or on the hard drive of your computer, as applicable. Portions of our Site and our emails may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). To learn more about our use of cookies and how you can opt out, please see our Cookie Policy, available at https://www.deepdyve.com/corp/cookie-policy.
Some content or applications on the Site are served by third parties, including content and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about any targeted content, you should contact the responsible provider directly.
We may use information we obtain about you, or that you provide to us:
to provide you with our services;
to process orders you place and to complete transactions you initiate through the Site or the Service;
to provide you with information or materials you request;
to respond to your questions and comments and provide customer or technical support;
to communicate with you about our products, services, offers, and promotions;
to operate, evaluate, support, and improve our business and the products and services we offer;
to analyze trends and statistics regarding use of the Site and the Service and activities supported by the same;
to protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
to enforce our Terms of Service and other agreements;
to comply with applicable legal requirements and industry standards; and
for any other purpose for which you provide your consent.
In addition to the above, we may use your information to contact you about, or display advertising with respect to, our products and services or the products and services of third parties, including (without limitation) through providing you with DeepDyve newsletters and other publications. If you do not want us to use your information in this way, please email privacy-policy@deepdyve.com. For more information, see Your Choices, below.
We may also use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction.
We may disclose personal information that we collect or you provide (as described in this Privacy Policy):
to our subsidiaries and affiliates;
to other contractors, service providers, and third parties we use to support our business (see Third Party Providers, below);
to our publisher partners and other affiliated businesses, as more specifically discussed below:
to other users, as more specifically discussed below;
to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our Terms of Service and other agreements;
if we engage in a sale, merger, or other transaction, as more specifically described below;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of DeepDyve, users of the Site or the Service, and/or others;
for any other purpose which is incidental to the normal use of the Site and/or the Service; and
for any other purpose for which you provide your consent.
We have affiliations with the publishers who make Works available through the Service. If you are using the Service through an enterprise account with single sign-on enabled, and your enterprise has an account with one or more of our publisher partners, we may share user information relating to your single sign-on with those publisher partners.
If you are using the Service through an enterprise account, certain of your user profile information such as your name and email address may be displayed to other users under such enterprise account to facilitate use of the Service within your enterprise.
We reserve the right to transfer your personal and other information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your information in a manner that is consistent with our Privacy Policy.
Without limiting the foregoing, we may also employ or otherwise utilize other third party companies and individuals to facilitate our Site and our provision of the Service, and to process data, perform Site-related services, or to assist us in analyzing how the Service is used (collectively, “Third Party Providers”). These Third Party Providers may have access to your personal information for purposes of performing these tasks on our behalf, and may have the right to retain and use personal information or other information through performance of these tasks on an aggregated and de-identified basis in accordance with the terms of the applicable Third Party Provider’s privacy policy. We advise you to review the privacy policies of the Third Party Providers but note that we have no control over and assume no responsibility for the content, privacy policies or practices of any Third Party Providers, their websites or services.
Third Party Providers may include, but are not limited to, the following:
Google Analytics. Google Analytics is an independent web analytics service offered by Google that tracks and reports Site traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s privacy practices at https://www.google.com/intl/en/policies/privacy.
You may opt out of the aggregation and analysis of data collected about you on our Site by Google Analytics by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/. Please note that if you opt out, analytics companies other than Google Analytics may continue to aggregate and analyze data collected about you on the Site.
Google Cloud. We may use Google Cloud for the provisioning of certain infrastructure on which we store data. You can learn about Google Cloud’s privacy practices at https://safety.google/security-privacy/.
Payment Processors and Service Providers. We use third party payment processors and service providers such as Paypal, Worldpay and American Express on our website. These payment processors and services providers use and process your payment information in accordance with their privacy policies. You can learn about the privacy practices of Paypal, Worldpay and American Express at https://www.paypal.com/us/legalhub/privacy-full, https://www.worldpay.com/en/privacy, and https://www.americanexpress.com/us/privacy-center/ respectively.
Communications. We use third parties to assist with our text messages, e-mails, or other suitable form of electronic communications (“Messages”) we use to communicate with users, potential users and others, including customer.io, HubSpot, SurveyMonkey, SendGrid, Apollo.io, Twilio and Zapier. In certain instances we may store certain of your personal information with such entities. You can learn about the privacy practices of customer.io, HubSpot, SurveyMonkey, Apollo.io, Twilio and Zapier at https://customer.io/legal/privacy-policy/, https://legal.hubspot.com/privacy-policy, https://www.surveymonkey.com/mp/legal/privacy/, https://www.apollo.io/privacy-policy, https://www.twilio.com/en-us/privacy, and https://zapier.com/privacy, respectively.
DeepDyve takes protecting your information seriously, and has implemented reasonable measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to the Site or certain portions of the Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We urge you to be careful about giving out information in public areas of the Site and/or the Service. The information you share in public areas may be viewed by any user of the Site and/or the Service. Please use caution in determining what personal information to disclose.
Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of information is at your own risk.
The Site and the Service are administered by DeepDyve in the United States. When we obtain information about you through your access to or use of the Site or the Service or if you input or import information to the Site from somewhere other than the United States, we may transfer, process, and store such information in the United States. If you access the Site and/or Service from outside the United States, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws. If you are a non-United States resident and provide us with your personal information, or if you use the Site or the Service in any manner, you consent to the transfer to and processing of such information in the United States, which may have data protection laws less stringent than those in the country in which you reside.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site and the Service may then be inaccessible or not function properly. For more information, please see our Cookie Policy, available at https://www.deepdyve.com/corp/cookie-policy.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to privacy-policy@deepdyve.com. Some third party services may also permit opt-out through the settings of the relevant third-party platform.
Messages. DeepDyve may communicate with you electronically via Messages for purpose related to the Service, including, without limitation, Service updates, Service notifications, and to enable multi-factor authentication, as well as Messages that are ancillary to the Service, such as promotional Messages (including, without limitation, DeepDyve newsletters). Promotional Messages will contain instructions describing how you can opt out of receiving future promotional Messages from us. You may also email us at privacy-policy@deepdyve.com to be removed from our mailing list. If you opt out of promotional Messages, you may continue to receive non-promotional, transactional Messages from us.
Information from Other Sources. If your information has been provided to us by another user in connection with our “Invite a Colleague” feature and you would like your information to be deleted from our records, or if you believe your information has otherwise been provided to us without your consent, please contact us at privacy-policy@deepdyve.com.
Limiting Provided Information. You can choose not to provide us with certain information. If you decline to provide certain information, however, please note that some features of the Site and/or the Service may then be inaccessible or not function properly.
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. The Site is not currently set up to respond to those signals.
The Site and/or the Service may contain links enabling the electronic transfer of data from third-party applications to the Site or the Service, as well as links to third-party websites. DeepDyve is not responsible for the privacy practices or content of these applications or websites, and linking to an application or website does not constitute endorsement by us of that application or website. You should review the privacy policy and terms and conditions of any such third-party application or website prior to using or providing information to the same.
Except as otherwise required under applicable law, we will retain your personal information only for so long as required to fulfill the purposes set forth herein and in our Terms of Service, after which time your personal information will be deleted or deidentified. You may also send us an email at any time at privacy-policy@deepdyve.com to request access to, correct, or delete any personal information that you have provided to us. Please note, however, that we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
California Residents. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by email at privacy-policy@deepdyve.com or write to us at the mailing address set forth at the end of this Policy.
Colorado, Connecticut, Virginia, and Utah Residents. Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to: (i) confirm whether we process their personal information; (ii) access and delete certain personal information; (iii) data portability; and (iv) opt-out of personal data processing for targeted advertising and sales. Additionally, Colorado, Connecticut, and Virginia also provide their state residents with rights to: (v) correct inaccuracies in their personal information, taking into account the information's nature and processing purpose; and (vi) opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights please submit your request in writing to us by email at privacy-policy@deepdyve.com or write to us at the mailing address set forth at the end of this Policy.
Nevada Residents. Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out right may submit a request in writing to us by email at privacy-policy@deepdyve.com or to the mailing address set forth at the end of this Policy. However, please know we do not currently sell data triggering that statute's opt-out requirements.
If you are a resident of the European Union or the UK, you are entitled to certain information and have certain rights under the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) or the UK GDPR adopted post Brexit (also referred to herein for convenience as simply the “GDPR”). Those rights include:
the right of access to your information.
the right to rectify your information if it is incorrect or incomplete.
the right to have your information erased (“right to be forgotten”) if certain grounds are met.
the right to withdraw your consent to our processing of your information at any time (if our processing is based on consent).
the right to object to our processing of your information (if processing is based on legitimate interests).
the right to object to our processing of your information for direct marketing purposes.
the right to receive your information from us in a structured, commonly used and machine-readable format, and the right to transmit your information to another controller without hindrance from us (data portability).
If you are located in the European Union or the UK and you are or have been a user of our services (including the Service), we may send you marketing communications based on our legitimate interests, subject always to your right to opt out of such communications. Further, if you are located in the European Union, we will never share your information with a third party for such third party’s marketing purposes, unless you have specifically consented to us doing so.
You may contact us at privacy-policy@deepdyve.com to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances, we may charge a reasonable fee for access to your information.
Furthermore, if you believe that our processing of your information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.
For purposes of the GDPR, we are a “controller” and you are a “data subject.”
DeepDyve reserves the right to change this Privacy Policy at any time. If we make a material change to this Privacy Policy, we will communicate these changes to you either via email (if we have your email address) or by posting a notification on the Site. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.
If you have any questions about this Privacy Policy or our information practices, please email us at privacy-policy@deepdyve.com or write to us at:
DeepDyve, Inc.
633 Menlo Ave., Suite 210
Menlo Park, CA 94025